HANDS-ON WORKSHOPS CANCELLATION POLICY

Kristen Allan workshops are non refundable. 

If you are unable to attend a class for any reason, unfortunately we are unable to give you a refund.

You have a few options if you are unable to attend:

Send a friend in your place. Please contact us and let us know who will be attending in your place and their contact details. You may use this option up until 24 hours before the class. 

At least 14 days notice is required if you wish to transfer to another date OR to keep you funds in credit for another time. Cancellations made within 14 days or less of the workshop date are unable to be transferred or credited.

No-shows or cancellations within this 14 day period do not get a refund or credit.

Credits are valid for 3 months. It is your responsibility to re-book into another workshop for a date that suits. Bookings may only be transferred to another workshop once. After this, you cannot transfer or gain a credit. Your booking is considered forfeited. This must be used within 3 months of the original class, subject to availability.

If you are unable to take up either of the above options, your booking will be deemed as a full cancellation.

Live Online Masterclasses are non-refundable and non-transferable.

Bookings fees are non-refundable.

Every effort will be made to not change or cancel classes, but in case of sickness or emergency we reserve the right to change the date of the class and in the event of a class not proceeding a full refund will be made. We will endeavour to re-schedule at a time suitable to all participants.

By registering and forwarding payment, the participant of the ticket is consenting to these conditions.

ONLINE STORE CANCELLATION POLICY

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at thmsmtylr@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at thmsmtylr@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.